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SUMMIT PROGRAMME 2011
Day One - Tuesday 27 September 2011
| 8:00 AM | Registration |
| 8:45 AM | Welcome Remarks & Overview |
| 9:00 AM |
Keynote I: The Gigabit Society, M2M and Emerging OSS-BSS Strategies
Ibrahim Gedeon, CTO, Telus |
| 9:25 AM |
Operator's IP Convergence and The Billing 2.0 Challenges
Shyam Prabhakar Mardikar, CTO, Lebara Group |
| 9:50 AM |
Keynote III: OSS, BSS and SDP for Elevated Customer Experience
Raoul Vandenbulcke, Head of Systems Integration, Ericsson Global Services |
| 10:15 AM | Morning Refreshments and Networking Break |
| 10.45 AM |
Keynote V : How Social Media, Apps & Anaylitcs Will Transform Strategies for Mobile Operators
Charlie Hunter-Schyff, Head of Media Planning at O2 Media, UK |
| 11.10 AM |
Keynote V: Personalising The Customer Experience - Innovating OSS/BSS Systmes
Kathy Robison, Director of Business Billing Solutions, AT&T |
| 11.35 AM | Panel Discussion: OSS/BSS and The Cloud - Key Trends for 2012
Moderator:
Ibrahim Gedeon, CTO, Telus
Panelists:
Shyam Prabhakar Mardikar, CTO, Lebara Group
Raoul Vandenbulcke, Head of Systems Integration, Ericsson Global Services
Kathy Robison, Director of Business Billing Solutions, AT&T
Charlie Hunter-Schyff, Head of Media Planning at O2 Media, UK
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| 12.05 PM |
The Evolution of Data Monetization: The Integrated Charging and Policy Control Route to Data Monetization
Shahar Yaacobi, Head of Product Marketing, Revenue Management, Amdocs |
| 12:30 PM |
LUNCH BREAK - BUFFET |
| 1:30 PM |
Service Assurance 2.0 - Key Trends for 2012
Kaynam Hedayat, CTO, Service Assurance, EXFO |
| 1:50 PM |
Customer Excellence Program Implementation at du
Mathew Mason , Senior Director Billing & Collections, dU (UAE), Emirates Integrated Telecommunications Co. |
| 2.10 PM | Networking & Refreshment break |
| 2.40 PM |
Service Assurance & Next-Gen Solutions for an All-IP Environment!
Patrick Joggerst, EVP & GM, Carrier Services and Solutions, Aricent Group |
| 3.00 PM |
Actionable Customer Intelligence - Strategies for Policy 2.0
Susan McNeice, Vice President, Software Research, YANKEE GROUP |
| 3.20 PM |
Meet The Experts! SDM, M2M and OSS/BSS Transformation - Monetizing Scenarios!
Moderator:
Jean-Marc Steffann, Vice-President Telecom, Media and Entertainment, Capgemini
Panelists:
Patrick Joggerst, EVP & GM, Carrier Services and Solutions, Aricent Group
Kaynam Hedayat, CTO, Service Assurance, EXFO
Mathew Mason , Senior Director Billing & Collections, dU (UAE)
Ibrahim Gedeon, CTO, Telus |
| 3:50 PM |
The Telco Service Factory
Peter Briscoe, Director of Innovation, Strategy Office at Telcordia |
| 4:10 PM |
COCKTAIL RECEPTION |
| 5:30 PM |
End of Conference Day One
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Day Two - Wednesday 28 September 2011
| 8:00 AM | Registration |
| 8:55 AM |
Welcome Remarks |
| 9:00 AM |
Keynote I : Five Key Imperatives for BSS/OSS Transformation Success
Tim Braulke, Principal Consultant, Global Business Consulting, Huawei |
| 9:25 AM |
Risk Policy 2.0
Chris Warburton, Vice President, Risk Operations, BELL (Canada) |
| 9:50 AM |
Keynote III: OSS/BSS Systems: The 4G Challenge
Jean-Marc Steffann, Vice-President Telecom, Media and Entertainment, Capgemini |
| 10:15 AM |
Morning Refreshments and Networking Break |
| 10.45 AM |
Keynote IV: Future of M2M Billing
Catherine Lynch, Solution Marketing Director, SAP |
| 11.10 AM |
Keynote IV: Billing 2.0: Emerging Challenges and Opportunities!
Alice Harris, Director Billing Services, CenturyLink |
| 11.35 AM | Panel Discussion: Billing 2.0, RA and Customer Experience Transformation!
Moderator:
Jean-Marc Steffann, Vice-President Telecom, Media and Entertainment, Capgemini
Panelists:
Tim Braulke, Principal Consultant, Global Business Consulting, Huawei
Chris Warburton, Vice President, Risk Operations, BELL (Canada)
Catherine Lynch, Solution Marketing Director, SAP
Alice Harris, Director Billing Services, CenturyLink
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| 12:05 PM |
LUNCH BREAK - BUFFET |
| 1:30 PM |
Case Study - Turkcell: Business Transformation for Carriers & Role of OSS/BSS
Onur Bilgi, Group Head of Demand & Portfolio Mgmt, Turckell |
| 1:50 PM |
Case Study - Telefonia: “The challenges of a Mature Revenue Assurance function on a very dynamic environment”
Gabriela Sobral Gil, Revenue Assurance Director, Telefonica Internacional |
| 2.10 PM |
Extending the Customer Experience Toolbox to Enhance Your CEM Strategy
Risto Moilanen, Principal Strategy Consultant, Ericsson Global Services |
| 2.30 PM | Networking & Refreshment break |
| 3.00 PM |
Creating Value from Silos
Sal DeSimone, CTO, EMC Infrastructure Management Group |
| 3.20 PM |
Future of SDM - Actionable Customers Intelligence
Wayne Martin, Group Chairman, GCI Com/Invomo
Miguel Carrero, Director, Actionable Customer Intelligence, HP (CMS) |
| 3.40 PM | Meet The Experts! Analytics, SDM and Marketing 2.0 - Monetizing OSS/BSS Data!
Moderator:
Miguel Carrero, Director, Actionable Customer Intelligence, HP (CMS)
Panelists:
Gabriela Sobral Gil, Revenue Assurance Director, Telefonica Internacional
Joanne Steinberg, Director, Strategic Marketing, Tekelec
Wayne Martin, Group Chairman, GCI Com/Invomo
Sal DeSimone, CTO, EMC Infrastructure Management Group |
| 4:10 PM |
Marketing 2.0 – Using Analytics to Build Trust and Create Fans
Matt Hooper, CMO, MDS |
| 4:30 PM |
Mobile Broadband Monetization
Joanne Steinberg, Director, Strategic Marketing, Tekelec |
| 4:50 PM |
COCKTAIL RECEPTION
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| 5.30 PM |
End of OSS/BSS World Summit 2011 |
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